Refund & Cancellation Policy

1. No Cancellations

Once an order has been successfully placed and payment is processed through our secure gateways, it is instantly forwarded to our fulfillment queue. Therefore, orders cannot be cancelled, modified, or updated under any circumstances.

2. No Returns & Refunds

Because the Soko Derma Korean Hydra Medi-Facial Kit is a cosmetic, hygiene-sensitive product, we do not accept returns, refunds, or exchanges for any purchases. All sales are final.

3. Defective or Damaged Shipments

We take extreme care in packaging your products securely. However, in the rare event that your product arrives physically damaged or defective, we will happily process a free replacement kit for you. Please note the conditions for replacements:

• You must report the damage to our customer support within 24 hours of delivery.
• A continuous, unedited unboxing video proof is strictly mandatory to verify that the damage occurred prior to opening.
• Reports submitted after 24 hours of delivery or without unboxing video proof will not be entertained.

4. Reach Customer Support

To request a replacement for damaged shipments, or if you have any questions regarding our terms, please contact our help desk immediately: